Terms & Conditions
1. Who we are
pls fix (me) is a brand and project operated and legally represented by SmartShark Tech, s.r.o.
This website, including the pls fix (me) brand, drop pages, reservations, pre-orders, orders, payments, and related communication, is operated by:
SmartShark Tech, s.r.o.
Registered office: Na Rejdišti 70/14, 288 02 Nymburk, Czech Republic
Company ID No.: 23931281
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 435168
For the purposes of these Terms, SmartShark Tech, s.r.o. is referred to as “we”, “us”, or the “Seller”.
Contact email: plsfix-me@smartshark.tech
Website: plsfix-me.com
2. What these terms cover
These Terms apply to purchases, reservations, pre-orders, and other transactions made through the pls fix (me) website.
By placing an order, reservation, or pre-order, you agree to these Terms.
The current version of these Terms is always available on the website.
The version valid at the time of your order applies to that order.
3. The product
pls fix (me) creates limited clothing, caps, accessories, and related merchandise.
Our products are usually released through limited drops.
A drop means that the product is available for reservation or pre-order only for a limited period of time, in a limited quantity, or both.
Unless stated otherwise on the drop page, the product is not shipped immediately after the order. The caps are sent to production and dispatched only after the relevant drop has fully ended.
This allows us to avoid unnecessary overproduction, keep the product more exclusive, and focus on producing each item in the best possible quality.
Product details, including price, availability, estimated production time, estimated shipping date, materials, sizing, colours, and other relevant information, are shown on the product or drop page.
Because the products are limited, availability is not guaranteed until the order or pre-order is confirmed and paid.
4. Limited drops and exclusivity
Our products may be released in small quantities.
A product shown on the website does not guarantee permanent availability.
Once a drop is sold out or closed, we may not restock the exact same version.
In some cases, we may release another batch, edition, or follow-up drop of a similar product. However, any such future batch may have different labelling, marking, numbering, packaging, detail, colour, edition identification, or other distinguishing element.
This is done to preserve the exclusivity and identity of the first pieces and early drop editions.
We reserve the right to limit the number of items purchased by one person, especially to keep the drop fair.
5. Orders and pre-orders
You can place an order or pre-order through the website.
Before submitting the order, you will be able to review the selected product, price, payment method, and your contact or delivery details.
The contract is concluded when we confirm your order by email.
After placing and paying for a pre-order, you will receive a payment confirmation and an order confirmation.
Unless stated otherwise, the product is sent to production only after your pre-order has been successfully paid and the relevant drop has closed.
This means that the product may not exist as ready stock at the time of your order. It is produced based on confirmed demand.
We use this model to reduce waste, avoid unnecessary surplus stock, maintain the limited nature of the drop, and create a higher-quality product with proper attention to detail.
If we are unable to fulfil your order, for example because of a production issue, supplier issue, or lack of availability, we will inform you and refund any payment already made.
6. Reservations
Some drops may allow a reservation before full purchase.
A reservation does not always mean that the product is immediately available or already produced.
Reservation rules, including whether payment is required, whether the reservation is binding, and when the product will be produced or shipped, will be stated on the relevant drop page.
If a reservation requires payment, the same rules on payment, production, cancellation, withdrawal, and refunds apply unless stated otherwise.
For paid pre-orders, production starts only after successful payment and usually after the full drop period has ended.
7. Prices
All prices are shown on the website.
Prices may be displayed in EUR, CZK, or another currency, depending on the drop setup.
The final price will be shown before you confirm the order.
Unless stated otherwise, the price does not include shipping costs. Shipping costs will be shown before the order is completed.
We reserve the right to correct obvious pricing errors.
If an obvious pricing error occurs, we may cancel the affected order and refund any payment already made.
8. Payment
Payments are processed through Stripe or another payment provider shown during checkout.
Available payment methods may include card payment or other methods supported by the payment provider.
We do not store your full payment card details.
For pre-orders, your payment confirms your place in the drop and allows us to include your item in production.
Your order may be processed only after successful payment, unless explicitly stated otherwise.
9. Delivery
We deliver to the countries listed during checkout.
Estimated production and delivery times are shown on the website, on the drop page, or in the order confirmation.
For limited drops and pre-orders, delivery takes place only after the drop has fully ended and the products have been produced, checked, packed, and shipped.
This means that delivery may take longer than with standard ready-stock e-commerce.
We will do our best to meet the estimated production and delivery time, but delivery dates are indicative unless expressly confirmed as binding.
If production or delivery is delayed, we will inform you using the contact details provided in your order.
Risk of damage or loss passes to you when you receive the goods.
10. Digital communication
By placing an order, reservation, or pre-order, you agree that we may communicate with you electronically, especially by email.
This includes order confirmation, payment confirmation, production updates, shipping updates, customer support, legal notices, and other information related to your order.
11. Right of withdrawal
If you are a consumer, you generally have the right to withdraw from a distance contract within 14 days from receiving the goods.
You do not need to give a reason.
To withdraw from the contract, contact us at:
plsfix-me@smartshark.tech
You may use the model withdrawal form included at the end of these Terms, but it is not required.
Simply sending the goods back without clearly informing us that you are withdrawing from the contract may not be enough.
12. Returning goods after withdrawal
If you withdraw from the contract, you must send the goods back no later than 14 days after informing us about the withdrawal.
Return address:
Na Rejdišti 70/14, Nymburk, 28802, Czechia
You bear the direct cost of returning the goods, unless we state otherwise.
The goods should be returned clean, unused, undamaged, and preferably in the original packaging.
You may inspect the goods as you would in a regular store, but you are responsible for any decrease in value caused by handling the goods beyond what is necessary to inspect them.
13. Refunds
If you withdraw from the contract properly, we will refund the payment received from you, including the standard delivery cost, if applicable.
We may wait with the refund until we receive the returned goods or until you prove that you have sent them back.
Refunds will usually be made using the same payment method used for the original transaction, unless agreed otherwise.
Additional delivery costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us may not be refunded.
14. Exceptions to withdrawal
The right of withdrawal may not apply in cases provided by law.
This may include, for example, goods made to your specifications or clearly personalised goods.
If a specific product is non-returnable due to personalisation or another legal exception, this will be stated on the product page.
A limited drop or pre-order alone does not automatically remove your statutory consumer rights, unless a legal exception applies.
15. Defective goods and complaints
We are responsible for defects according to applicable law.
If the product is defective, you may contact us at:
plsfix-me@smartshark.tech
Please include:
- your name,
- order number,
- description of the defect,
- photo of the defect, if possible,
- preferred solution.
A defect does not include normal wear and tear, damage caused by improper use, incorrect washing, careless handling, or natural changes in the material.
We will handle complaints without undue delay and within the legal period.
16. Care instructions
Please follow the care instructions provided with the product or on the product page.
Damage caused by incorrect washing, drying, ironing, cleaning, storage, or other improper care may not be considered a defect.
17. Product photos and colours
We try to display products as accurately as possible.
However, colours may look slightly different depending on your screen, lighting, device settings, or production batch.
Minor differences in colour, texture, stitching, placement, embroidery, print, label positioning, or finish may occur and do not automatically mean the product is defective.
18. Intellectual property
All content on the website, including the pls fix (me) name, texts, graphics, designs, photos, logos, product concepts, visual identity, campaign concepts, and related materials, is protected by intellectual property rights.
You may not copy, reproduce, distribute, modify, imitate, or commercially use our content without our prior written consent.
Buying a product does not give you any rights to our brand, designs, or intellectual property.
19. User behaviour
You agree not to misuse the website.
In particular, you must not:
- interfere with the website operation,
- attempt unauthorised access,
- use the website for fraudulent purposes,
- copy or scrape website content without permission,
- place orders using false or misleading information,
- attempt to bypass order limits or drop rules.
We reserve the right to cancel suspicious, fraudulent, or abusive orders.
20. Liability
We are liable according to applicable law.
We are not liable for delays or failures caused by circumstances beyond our reasonable control, such as carrier delays, supplier issues, production issues, technical outages, strikes, natural events, import or customs delays, or other force majeure events.
Nothing in these Terms limits your statutory consumer rights.
21. Alternative dispute resolution
If you are a consumer and a dispute arises between you and us, you may contact the Czech Trade Inspection Authority for alternative dispute resolution.
Czech Trade Inspection Authority / Česká obchodní inspekce
Website: coi.gov.cz
Before starting alternative dispute resolution, we recommend contacting us first so we can try to resolve the matter directly.
22. Governing law
These Terms are governed by the laws of the Czech Republic.
If you are a consumer, this does not affect any mandatory rights you may have under the laws of your country of residence.
23. Changes to these Terms
We may update these Terms from time to time.
The version valid at the time of your order applies to that order.
The latest version will always be available on the website.